Cable & Wireless Communications

Matrix Court Call Centre, Swansea site acquisition

Project Outline

Cable & Wireless, the first competitor in the market following the privatisation of British Telecommunications in the 1980’s, wanted to continue their expansive growth. A fourth call centre to support their digital TV network was needed to “go live” with 400 seats in six months.

This call centre had to be large enough for 1,100 employees; approximately 15,000 sq m. To fulfil these requirements, GVA carried out a full-scale national property search.

Services provided

  • Full property search - on/off market opportunities.
  • Close liaison with grant and demographic specialists and Inward Investment Authorities in a number of regions.
  • Negotiation of freehold acquisition on the Matrix Court property including acquisition of adjoining site for increased parking.
  • Further acquisition of 4,000 sq m offsite for recruitment, training and nursery desking during building conversion.
  • Building survey and environmental assessment of land.
  • Planning.
  • Project management of £10m building conversion and fit-out.

How GVA added value

This project required an extremely organised and focused approach due to the constraints. A number of the core functions: property identification; demographic analysis; grant assessment and off-site recruitment, all took place in parallel and had to be closely managed. This was the only way the tight deadline for the go-live date could be met. GVA was instrumental in ensuring this approach was successfully implemented.

It was particularly difficult to identify suitable standing office stock of sufficient size. GVA’s national coverage was a key factor in quickly identifying what was available. Our expertise in the sector, combined with our multi-skilled professional services, enabled a quick analysis of a non-office property that was capable of conversion within the time frame specified. The scheme was delivered on time and to budget.